Due to covid-19 and limited art products all sales are final. If you were sent the wrong item or if the product is defective contact us via email or call us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at services@kafenaded.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@kafenaded.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at services@kafenaded.com.

Encore Labs

Day in Life of Lab Assistant II - Brice Sitz

Youtube  — 3:31

Day in Life of our Sample Intake Supervisor - Jess Burnham

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How Compliance Sampling Works for Concentrates at Encore Labs

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Residual Pesticides and Mycotoxin Testing at Encore Labs

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Day in life of Imani Jackson and How Terpenes Testing Work

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Testing Pesticides In Cannabis Products

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Day in life of Account Mannager - Nolan

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The Workplace

Youtube  — 9:53

Day in the life in Microbials Department - Holly (Encore Lab Ast II)

Youtube  — 2:25

Encore Labs Team Playing Golf

Youtube  — 1:09

Encore Labs Summer Cannabis Client Mixer

Youtube  — 4:20